Terms and Conditions

I.

Basic Provisions

1. These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).

 

ARLEKIN PRAHA s. r. o. ,

(name and surname / company name)

Company ID: 24675776

VAT ID: CZ24675776

Registered office: Uralská 689/7, Bubeneč (Prague 6), 160 00 Prague

Contact details:

email: info@peranovak.cz

phone: 727813853

www.peranovak.cz

(hereinafter referred to as the “Seller”)

 

2. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase agreement outside the scope of their business activities as a consumer, or within the scope of their business activities (hereinafter referred to as the “Buyer”), through the web interface located on the website available at www.peranovak.cz (hereinafter referred to as the “Online Store”).
3. These Terms and Conditions form an integral part of the purchase agreement. Any provisions agreed differently in the purchase agreement shall take precedence over these Terms and Conditions.
4. These Terms and Conditions and the purchase agreement are concluded in the Czech language.

 

II.

Information About Goods and Prices

1. Information about the goods, including the prices of individual goods and their main characteristics, is provided for each product in the Online Store catalogue. The prices of the goods include value added tax, all related fees, and the costs of returning the goods where, by their nature, the goods cannot be returned using ordinary postal services. The prices of the goods remain valid for the period during which they are displayed in the Online Store. This provision does not exclude the conclusion of a purchase agreement under individually agreed terms.
2. All presentation of goods in the Online Store catalogue is for informational purposes only, and the Seller is not obliged to conclude a purchase agreement regarding such goods.
3. Information about the costs associated with packaging and delivery of the goods is published in the Online Store.
4. Any discounts on the purchase price of goods cannot be combined with one another unless otherwise agreed between the Seller and the Buyer.

 

III.

Ordering and Conclusion of the Purchase Agreement

1. Any costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the purchase agreement (internet connection costs, telephone call costs) shall be borne by the Buyer. These costs do not differ from the standard rate.
2. The Buyer may place an order for goods in the following ways:

• through their customer account, provided they have previously registered in the Online Store,
• by completing the order form without registration.

3. When placing an order, the Buyer selects the goods, the quantity, the payment method and the delivery method.
4. Before submitting the order, the Buyer is given the opportunity to check and modify the information entered in the order. The Buyer submits the order to the Seller by clicking the “Order” button. The information provided in the order is considered correct by the Seller. A condition for the validity of the order is that all mandatory information in the order form is completed and that the Buyer confirms that they have read these Terms and Conditions.
5. Immediately after receiving the order, the Seller will send the Buyer an acknowledgement of receipt of the order to the email address provided by the Buyer when placing the order. This acknowledgement is automatic and does not constitute conclusion of the purchase agreement. The current Terms and Conditions of the Seller are attached to the acknowledgement. The purchase agreement is concluded only after the Seller accepts the order. Notification of acceptance of the order is sent to the Buyer’s email address.
6. If the Seller is unable to fulfil any of the requirements specified in the order, the Seller will send the Buyer a modified offer to the Buyer’s email address. The modified offer shall be considered a new proposal for the purchase agreement, and the purchase agreement shall be concluded upon the Buyer’s confirmation of acceptance of this offer sent to the Seller’s email address specified in these Terms and Conditions.
7. All orders accepted by the Seller are binding. The Buyer may cancel an order until the Seller’s notification of acceptance of the order has been delivered to the Buyer. The Buyer may cancel the order by telephone or email using the Seller’s contact details specified in these Terms and Conditions.
8. If an obvious technical error occurs on the Seller’s side when displaying the price of goods in the Online Store or during the ordering process, the Seller is not obliged to supply the Buyer with the goods at the obviously incorrect price, even if the Buyer has received an automatic acknowledgement of receipt of the order pursuant to these Terms and Conditions. The Seller will inform the Buyer of the error without undue delay and send the Buyer a modified offer to their email address. The modified offer shall be considered a new proposal for the purchase agreement, and the purchase agreement shall be concluded upon the Buyer’s confirmation of acceptance sent to the Seller’s email address.

 

IV.

Customer Account

1. Based on registration in the Online Store, the Buyer may access their customer account. The Buyer may place orders through their customer account. The Buyer may also order goods without registration.
2. When registering a customer account and ordering goods, the Buyer is obliged to provide all information correctly and truthfully. The Buyer is obliged to update the information in their user account whenever any of it changes. The information provided by the Buyer in the customer account and when ordering goods is considered correct by the Seller.
3. Access to the customer account is secured by a username and password. The Buyer is obliged to keep confidential all information necessary to access their customer account. The Seller is not responsible for any misuse of the customer account by third parties.
4. The Buyer is not entitled to allow third parties to use their customer account.
5. The Seller may cancel a user account, in particular if the Buyer does not use their user account for an extended period of time or if the Buyer breaches their obligations under the purchase agreement or these Terms and Conditions.
6. The Buyer acknowledges that the user account may not be available continuously, particularly due to necessary maintenance of the Seller’s hardware and software, or the necessary maintenance of third-party hardware and software.

 

V.

Payment Terms and Delivery of Goods

1. The Buyer may pay the price of the goods and any costs associated with delivery under the purchase agreement in the following ways:

• by bank transfer to the Seller’s bank account No. 3657707012/3030, held with Air Bank, a.s.
• by payment card
• by cash on delivery upon receipt of the goods
• in cash or by payment card when collecting the goods personally at a Uloženka parcel pick-up point

2. In addition to the purchase price, the Buyer is obliged to pay the Seller the agreed costs associated with packaging and delivery of the goods. Unless expressly stated otherwise below, the purchase price shall also include the costs associated with delivery of the goods.
3. In the case of cash payment, the purchase price is due upon receipt of the goods. In the case of cashless payment, the purchase price is due within 7 days of conclusion of the purchase agreement.
4. In the case of payment through a payment gateway, the Buyer shall follow the instructions of the relevant electronic payment service provider.
5. In the case of cashless payment, the Buyer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller’s bank account.
6. The Seller does not require the Buyer to pay any advance payment or similar payment in advance. Payment of the purchase price before dispatch of the goods shall not be considered an advance payment.
7. Pursuant to the Act on Registration of Sales, the Seller is obliged to issue the Buyer with a receipt. The Seller is also obliged to register the received payment online with the tax administrator, or, in the event of a technical failure, no later than within 48 hours.
8. The goods shall be delivered to the Buyer:

• to the address specified by the Buyer in the order,
• through a parcel pick-up point, to the address of the pick-up point specified by the Buyer.

9. The delivery method is selected during the ordering process.
10. Delivery costs, depending on the method of dispatch and receipt of the goods, are stated in the Buyer’s order and in the Seller’s order confirmation. If the delivery method is agreed based on a special request from the Buyer, the Buyer bears the risk and any additional costs associated with such delivery method.
11. If the Seller is obliged under the purchase agreement to deliver the goods to the location specified by the Buyer in the order, the Buyer is obliged to accept the goods upon delivery. If, for reasons attributable to the Buyer, the goods must be delivered repeatedly or by a method other than that specified in the order, the Buyer is obliged to pay the costs associated with repeated delivery or the costs associated with the alternative delivery method.
12. Upon receiving the goods from the carrier, the Buyer is obliged to check the integrity of the packaging and immediately notify the carrier of any defects. If the packaging shows signs of unauthorised access to the shipment, the Buyer does not have to accept the shipment from the carrier.
13. The Seller shall issue the Buyer with a tax document — an invoice. The tax document is enclosed with the delivered goods.
14. The Buyer acquires ownership of the goods upon payment of the full purchase price, including delivery costs, but not earlier than upon receipt of the goods. Liability for accidental destruction, damage or loss of the goods passes to the Buyer upon receipt of the goods or at the moment when the Buyer was obliged to accept the goods but failed to do so in breach of the purchase agreement.

 

VI.

Withdrawal from the Purchase Agreement

1. A Buyer who has concluded a purchase agreement outside the scope of their business activities as a consumer has the right to withdraw from the purchase agreement.
2. The withdrawal period is 14 days:

• from the date of receipt of the goods,
• from the date of receipt of the last delivery of goods, if the subject of the agreement consists of several types of goods or several deliveries,
• from the date of receipt of the first delivery of goods, if the subject of the agreement is a regular recurring delivery of goods.

3. The Buyer may not, among other things, withdraw from the purchase agreement in the following cases:

• provision of services where the services have been fully performed with the Buyer’s prior express consent before the expiry of the withdrawal period and the Seller informed the Buyer before concluding the agreement that, in such a case, the Buyer has no right to withdraw from the agreement,
• supply of goods or services whose price depends on fluctuations in the financial market beyond the Seller’s control and which may occur during the withdrawal period,
• supply of alcoholic beverages which may only be delivered after thirty days and whose price depends on fluctuations in the financial market beyond the Seller’s control,
• supply of goods that have been modified according to the Buyer’s wishes or for the Buyer personally,
• supply of goods subject to rapid deterioration, as well as goods that have been irreversibly mixed with other goods after delivery,
• supply of goods in sealed packaging which the Buyer has removed from the packaging and which cannot be returned for hygienic reasons,
• supply of audio or video recordings or computer software if the original packaging has been breached,
• supply of newspapers, periodicals or magazines,
• delivery of digital content not supplied on a tangible medium where delivery began with the Buyer’s prior express consent before the expiry of the withdrawal period and the Seller informed the Buyer before concluding the agreement that, in such a case, the Buyer has no right to withdraw from the agreement,
• in other cases specified in Section 1837 of the Civil Code.

4. In order to comply with the withdrawal period, the Buyer must send the notice of withdrawal within the withdrawal period.
5. The Buyer may use the model withdrawal form provided by the Seller to withdraw from the purchase agreement. The withdrawal notice shall be sent to the Seller’s email or delivery address specified in these Terms and Conditions. The Seller shall immediately confirm receipt of the form to the Buyer.
6. A Buyer who has withdrawn from the agreement is obliged to return the goods to the Seller within 14 days of withdrawal from the purchase agreement. The Buyer bears the costs associated with returning the goods to the Seller, including where the nature of the goods prevents them from being returned using ordinary postal services.
7. If the Buyer withdraws from the agreement, the Seller shall refund all funds received from the Buyer, including delivery costs, without undue delay and no later than 14 days from withdrawal, using the same payment method. The Seller may use another method of reimbursement only if the Buyer agrees and provided that this does not incur additional costs for the Buyer.
8. If the Buyer chose a delivery method other than the cheapest delivery method offered by the Seller, the Seller shall refund delivery costs only in the amount corresponding to the cheapest delivery method offered.
9. If the Buyer withdraws from the purchase agreement, the Seller is not obliged to refund the received funds before the Buyer has returned the goods or demonstrated that the goods have been sent back to the Seller.
10. The Buyer must return the goods to the Seller undamaged, unworn and clean and, where possible, in their original packaging. The Seller is entitled to unilaterally set off any claim for compensation for damage to the goods against the Buyer’s claim for a refund of the purchase price.
11. The Seller is entitled to withdraw from the purchase agreement due to stock depletion, unavailability of the goods, or if the manufacturer, importer or supplier has discontinued production or import of the goods. The Seller shall immediately inform the Buyer via the email address provided in the order and shall refund, within 14 days of notifying the Buyer of withdrawal from the purchase agreement, all funds received from the Buyer under the agreement, including delivery costs, using the same payment method or a method specified by the Buyer.

 

VII.

Rights Arising from Defective Performance

1. The Seller is liable to the Buyer for ensuring that the goods are free from defects upon receipt. In particular, the Seller is liable to the Buyer for ensuring that, at the time the Buyer received the goods:

• the goods have the characteristics agreed by the parties, and, in the absence of such an agreement, have the characteristics described by the Seller or manufacturer, or those reasonably expected by the Buyer in view of the nature of the goods and the advertising carried out by them,
• the goods are suitable for the purpose stated by the Seller for their use or for which goods of this type are ordinarily used,
• the goods correspond in quality or design to the agreed sample or model, where the quality or design was determined according to an agreed sample or model,
• the goods are in the appropriate quantity, dimensions or weight, and
• the goods comply with the requirements of applicable legislation.

2. If a defect becomes apparent within six months of the Buyer receiving the goods, it is presumed that the goods were already defective at the time of receipt. The Buyer is entitled to exercise rights arising from a defect occurring in consumer goods within twenty-four months of receipt. This provision does not apply to goods sold at a lower price due to an agreed defect, normal wear and tear caused by ordinary use, used goods where the defect corresponds to the degree of use or wear existing at the time of receipt, or where this follows from the nature of the goods.
3. In the event of a defect, the Buyer may submit a claim to the Seller and request:

• replacement with new goods,
• repair of the goods,
• a reasonable discount from the purchase price,
• withdrawal from the agreement.

4. The Buyer has the right to withdraw from the agreement:

• if the goods have a material defect,
• if the goods cannot be properly used due to the repeated occurrence of a defect or defects after repair,
• in the event of multiple defects in the goods.

5. The Seller is obliged to accept a complaint at any establishment where complaints can be accepted, or at the Seller’s registered office or place of business. The Seller is obliged to provide the Buyer with written confirmation of when the Buyer exercised their rights, the content of the complaint and the method of settlement requested by the Buyer, as well as confirmation of the date and method of settlement of the complaint, including confirmation of any repair and its duration, or written reasons for rejecting the complaint.
6. The Seller or an authorised employee shall decide on a complaint immediately, or, in complex cases, within three working days. This period does not include the time reasonably necessary, depending on the nature of the product or service, for professional assessment of the defect. The complaint, including removal of the defect, must be settled without undue delay and no later than 30 days from the date the complaint was submitted, unless the Seller and Buyer agree on a longer period. Failure to meet this deadline constitutes a material breach of the agreement and the Buyer has the right to withdraw from the purchase agreement. A complaint shall be deemed submitted at the moment the Buyer’s expression of intent to exercise rights arising from defective performance reaches the Seller.
7. The Seller shall inform the Buyer in writing of the outcome of the complaint.
8. The Buyer has no rights arising from defective performance if the Buyer knew before receiving the goods that the goods had a defect or if the Buyer caused the defect themselves.
9. In the event of a justified complaint, the Buyer has the right to reimbursement of reasonably incurred costs associated with submitting the complaint. The Buyer may exercise this right with the Seller within one month after the expiry of the warranty period.
10. The Buyer has the right to choose the method of handling the complaint.
11. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by Sections 1914–1925, 2099–2117 and 2161–2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
12. Further rights and obligations of the parties relating to the Seller’s liability for defects are governed by the Seller’s Complaints Procedure.

 

VIII.

Delivery of Correspondence

1. The contracting parties may deliver all written correspondence to one another by email.
2. The Buyer shall send correspondence to the Seller at the email address specified in these Terms and Conditions. The Seller shall send correspondence to the Buyer at the email address specified in the Buyer’s customer account or order.

 

IX.

Out-of-Court Dispute Resolution

1. The Czech Trade Inspection Authority is responsible for the out-of-court resolution of consumer disputes arising from the purchase agreement. Its registered office is at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869. Website: https://adr.coi.cz/cs. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used to resolve disputes between the Seller and the Buyer arising from the purchase agreement.
2. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).
3. The Seller is authorised to sell goods on the basis of a trade licence. Trade licensing supervision is carried out within the scope of its powers by the relevant trade licensing office. The Czech Trade Inspection Authority supervises, within the scope defined by law, compliance with Act No. 634/1992 Coll., on Consumer Protection, among other matters.

 

X.

Final Provisions

1. All agreements between the Seller and the Buyer are governed by the laws of the Czech Republic. If the relationship established by the purchase agreement contains an international element, the parties agree that the relationship shall be governed by the laws of the Czech Republic. This does not affect the consumer rights arising from generally binding legal regulations.
2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.
3. All rights to the Seller’s websites, in particular copyrights to the content, including page layouts, photographs, films, graphics, trademarks, logos and other content and elements, belong to the Seller. Copying, modifying or otherwise using the websites or any part thereof without the Seller’s consent is prohibited.
4. The Seller is not responsible for errors caused by interference by third parties with the Online Store or by its use contrary to its intended purpose. When using the Online Store, the Buyer must not use procedures that could negatively affect its operation and must not engage in any activity that could enable the Buyer or third parties to interfere with or unlawfully use the software or other components forming part of the Online Store, or use the Online Store or any part thereof or its software in a manner contrary to its intended use or purpose.
5. The Buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.
6. The purchase agreement, including these Terms and Conditions, is archived by the Seller electronically and is not accessible.
7. The Seller may amend or supplement these Terms and Conditions. This provision does not affect rights and obligations arising during the validity of the previous version of the Terms and Conditions.
8. An annex to these Terms and Conditions is a model withdrawal form.

 

 

These Terms and Conditions take effect on 22 June 2026.