Our relationship does not end when you receive your new pen. I am here for you afterwards as well, whenever you need to have it exchanged or repaired. Wood is a very living material with a mind of its own. Fortunately, I know how to work with it, so I can usually sort things out.

When Can a Pen Be Exchanged or Returned?

If there is a problem with your pen, you can return it to me within 30 days of purchase. Returns do not apply to pens that have been personalized with engraving or otherwise custom-made, as they are unique and therefore cannot be resold. An exchange in the event of damage is, of course, always possible.

How to Make a Warranty Claim or Return a Pen

It is very simple. Please send the fountain or ballpoint pen to my address: ARLEKIN PRAHA s. r. o., Zdikovská 3002/5, Prague, 15000, and include the following three pieces of information:

• order number
 
• name of the person who placed the order
 
• description of what went wrong with the pen

If possible, I will repair the pen promptly. The average repair time, including shipping, is 5 days, so your pen will soon be back with you.

How Does the Refund Work?

If you return an undamaged pen, I will refund your money within 7 days of receiving the pen.

Complaints and Warranty Policy

 

Warranty Rights and Warranty Period

The standard warranty period for pens is 24 months. It begins on the day you receive the pen. If a defect covered by the warranty occurs, you as the buyer may request a repair directly from me as the seller.

Warranty Conditions

I recommend inspecting the goods immediately upon delivery. If you discover any damage, a damage report should be made, and as the seller I will provide you with a reasonable discount or send you a replacement product in perfect condition. Claims concerning mechanical damage caused during shipping cannot be accepted at a later date.

Product Complaints

Product complaints are handled in accordance with the applicable provisions of the Civil Code and the Consumer Protection Act. If an irreparable defect is found, the product will be replaced with an identical item or, where applicable, the full purchase price already paid will be refunded.